About Vorexi shop

Help & Questions – Vorexi Shop

Have a question about your order, shipping, or our pet products? You've come to the right place! Browse our frequently asked questions below or reach out directly to our support team.

1. Placing Orders & Sizing

How do I know which size or toy is right for my pet?We recommend carefully checking the dimensions, weight recommendations, and material descriptions on each product page before making a purchase. If you’re unsure, email us at Vorexi.drop@gmail.com before ordering, and we will help you choose!
Can I change or cancel my order after placing it?Because we process orders immediately to ensure fast dispatch, orders cannot be changed, edited, or canceled once submitted.

2. Returns & Refunds

What is your return policy?All sales are final. Vorexi Shop maintains a strict no-return, no-exchange, and no-refund policy on all pet toys and supplies.
Why don't you accept returns?To protect all pets from cross-contamination, transmissible illnesses, and sanitary risks, we never take back or restock pet items once they leave our facility.

3. Shipping & Delivery Issues

What if my order arrives damaged or incorrect?You must report any physical transit damage or incorrect items within 48 hours of delivery by emailing Vorexi.drop@gmail.com with photo/video proof of the packaging and item. Approved claims are resolved strictly via store credit or an exact replacement.
What happens if my package is lost or stolen?Vorexi Shop is not responsible for packages lost, stolen, or delayed by third-party shipping carriers once dispatched. Please file a claim directly with the carrier.